Tom is usually self-centered guy, taking everyone else for granted and making himself look much better than he actually is. But he can be a normal guy at times, sympathetic even, so he's still likable. He's probably at his least likable moment yet in "Meet 'n' Greet," when he completely takes advantage of Leslie and hijacks her campaign to promote Entertainment 720, his mismanaged, misguided business. Leslie notices this immediately and it surely took great restraint for her not to hurt him.
The writers salvage Tom's character with the reveal that Entertainment 720 is broke, which makes us feel bad for him and the predicament he's in. Still, it feels a bit like the boy who cried wolf. Tom has been a dick, especially when it comes to his company, like when he invited Ben to look around. How will Tom act the next time he's back in a corner? Probably the same way he's always acted.
Completely divorced from Leslie and Tom was a Halloween episode which had a little of everyone. There are good moments when Ron and Ann fix up Andy and April's place, but the rest of it just played up the usual character beats.